Contact Us / Shipping & Returns / Privacy Policy

We Want To Hear From You

For custom orders, coffee club, large quantity sales & pricing, or for any questions or feedback, please e-mail us at: sales@alohastarcoffee.com

If your question or issue is time sensitive, just give us a call.

Please complete this form, and we will get back to you as soon as possible.

Our Mailing Address

P.O. Box 35
Kealakekua, HI, 96750
United States

e-mail: sales@alohastarcoffee.com

Phone: (808) 987-5277

(808) 987-4918

Shipping & Returns

SHIPPING

At this moment, we are shipping our products via:

USPS - Priority Mail.

Fedex 2Day.

We will ship orders within 1-2 business days from the date the order is placed. However, we may require additional processing and packing time depending on how high our order volume is, specially during the holidays and sales.

RETURNS

At Casablanca Farms LLC/Aloha Star 100% Kona Coffee, our priority is to ensure the satisfaction of our customers.

We appreciate all the feedback we can get. If you are not satisfied with your purchase for any reason, please let us know right away. We will either replace the product(s) you have purchased or issue a refund of the price of the product(s) you have purchased, excluding shipping costs.

Contact us at sales@alohastarcoffee.com if you need help with instructions about how to return products.

Please take in count that:

• You are responsible for the costs of shipping the product back to us, unless the return is a result of our error, for example, if you received an incorrect or defective item.

• Once we receive the returned product, we will issue a credit.

• We will replace any orders that are not received.

• We are unable to refund any purchase older than 30 days.

Privacy Policy

At Aloha Star 100% Kona Coffee your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

What Information We Collect?

This notice applies to all information collected or submitted on the Aloha Star 100% Kona Coffee website. On some pages, you can order products or make requests.The personal information collected at these pages are: Name, address, e-mail address, phone number, others. On some pages, you can submit information about other people. For example, if you order a gift card online and want it sent directly to the recipient, you will need to submit the recipient's address. In this case, the types personal information collected are: Name, address, e-mail address, phone number, others.

How We Use Information?

We use the information you provide:

About yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

About someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to secure the information we collect online.

How You Can Access Or Correct Your Information?

You can access all your personally identifiable information that we collect online and maintain by logging in and clicking on “My account” in the Main Menu. We use this procedure to better safeguard your information.

In case you have another questions or concerns about these privacy policies, please Contact Us.

Thank you.

FAQ

About Coffee

• What is Specialty coffee?

• What is Kona coffee? How many types of Kona coffee are available?

• What are the considerations to take in count when purchasing Kona coffee?

• Which one is the best roast level?

• What is the best way to brew Kona coffee?

About Your Account

How do I manage my account?

You need to sign in to be able to manage your information. Log in using the Sign In link in your navigation menu. When logged in, the link changes to Account. After you are logged in, click on the Account link to:

• View your orders and donations.

• Manage your subscriptions.

• View and manage your member area memberships.

• Add and update billing information.

• Add and update shipping addresses for future one-time orders. To change the shipping address for subscriptions, you must cancel the subscription and re-subscribe using different shipping details.

• Update your name or password.